We want you to be completely happy with your purchase, but if you are not satisfied for any reason, we offer free returns on regular-priced orders over $100 within seven days of receipt in their complete original packaging and in unworn condition. Please call us at 914-235-5000 or e-mail us at: firstname.lastname@example.org for a prepaid return label that will be sent to the original e-mail address associated with the order. The refund will not include original shipping charges.
If you would like to order one of our styles in a different metal than it is offered on our site, change a stone color, add engraving, order a ring in a half size or change the length of a necklace please e-mail us at email@example.com and we will do our best to accommodate your request. We will generate a quote within one to two business days and e-mail you the quote using the e-mail address you provided. Any special orders will be considered a FINAL SALE.
For items that are in need of repair:
We will send you a quote on the repair for your approval before doing the work, not all repairs will be subject to additional fees. Vincents Fine Jewelry reserves the right to determine repair cost after assessing the damage.
Items that have been altered, bent, deeply scratched or scraped, subjected to extreme wear or arrive very dirty are not considered good condition.